We are the leaders in Commerical Construction Solutions.

admin@upcg.com.au

Admin

0430 507 939

Construction

0407 131 472

Admin

0430 507 939

Construction

0407 131 472

Admin

0430 507 939

Construction

0407 131 472

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Last Updated: April 2026

1. Introduction

Universal Construction and Maintenance (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Business name

  • Postal address

  • Information submitted through contact forms

  • Information provided when requesting a quote

  • Information relating to services requested; Property addresses, site information and project details provided when requesting a quote or service.

  • IP address

  • Browser type and device information

  • Website usage data

We only collect personal information that is reasonably necessary for our business activities and services. 

3. How We Collect Information

We may collect information when you:

  • Submit a contact form

  • Request a quote

  • Contact us by phone or email

  • Use our website

Information may also be collected automatically through cookies, analytics tools, and server logs.

4. Why We Collect Information

We collect personal information to:

  • Respond to enquiries

  • Provide requested services

  • Process orders and payments

  • Manage customer relationships

  • Improve our website and services

  • Send updates or marketing communications (where permitted)

  • Comply with legal obligations

We will only use personal information for the purpose for which it was collected or a related purpose reasonably expected by you. 

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyse website traffic

  • Measure marketing effectiveness

We may use services such as:

  • Google Analytics

  • Google Search Console

  • Google Ads

  • Meta (Facebook) Pixel

These services may collect information about your interaction with our website.

You can disable cookies through your browser settings; however, some website functions may not operate correctly.

6. Google reCAPTCHA

Our website may use Google reCAPTCHA v3 to help protect forms from spam, abuse, and automated submissions.

reCAPTCHA analyses user interactions with the website to determine whether a visitor is a human user. This process may collect information including:

  • IP address
  • Browser information
  • Device information
  • Mouse movements and interactions
  • Time spent on pages
  • Other information necessary for spam detection

Information collected by reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

By using forms on our website, you acknowledge that reCAPTCHA may be used to protect the website and its users from fraudulent or automated activity.

7. Contact Forms

When you submit an enquiry through a contact form on our website, we may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Business name (if applicable)
  • Any information you provide in your message

This information is collected solely for the purpose of responding to your enquiry, providing requested information, or delivering our services.

We do not use information submitted through contact forms for unrelated marketing purposes without your consent.

8. Google Maps

Our website may embed interactive maps provided by Google Maps to assist visitors in locating our business or service areas.

When viewing an embedded Google Map, Google may collect information including:

  • IP address
  • Device and browser information
  • Location data (if enabled on your device)
  • Website interaction data

This information is collected and processed by Google in accordance with Google’s Privacy Policy.

We have no control over information collected by Google through embedded map services.

9. Direct Marketing

We may send marketing communications where you have consented to receive them or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails; or

  • Contacting us directly.

10. Disclosure of Personal Information

We may disclose personal information to:

  • Website hosting providers

  • IT support providers

  • Payment processors

  • Marketing service providers

  • Professional advisers

  • Government agencies where required by law

We do not sell personal information to third parties.

We may also disclose personal information to contractors, subcontractors and service providers engaged in delivering requested services where necessary to fulfil our obligations to you.

11. Overseas Disclosure

Some third-party service providers may store or process data outside Australia.

Examples may include:

  • Google

  • Microsoft

  • Meta

Where information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately. 

12. Security of Information

We take reasonable steps to protect personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

Security measures may include:

  • SSL encryption

  • Secure hosting environments

  • Password protection

  • Firewall and security software

  • Restricted staff access

While we take reasonable precautions, no internet transmission can be guaranteed completely secure. 

13. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of inaccurate, incomplete, or outdated information.

Requests can be made using the contact details below or by emailing admin@upcg.au.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

15. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely destroyed or de-identified where appropriate.

16. Complaints

If you believe we have breached your privacy rights, please contact us.

17. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

18. Contact Us

Universal Construction and Maintenance
Phone: 0430 507 939
Email: admin@upcg.com.au
Website:  upcg.au